SECOM Interactive Video Monitoring Service
Overview
Smart Surveillance with Real-Time Response
SECOM’s Interactive Service provides a fully managed video alarm monitoring solution designed to enhance security while reducing operational costs. This service enables remote surveillance and immediate response to potential threats, offering a practical alternative to traditional on-site guarding.
Challenges
Security risks increase after business hours
Many incidents tend to occur when premises are less monitored, making after-hours a vulnerable time for businesses.
Static guards pose challenges
Employing physical guards can be costly, may lack consistency in performance, and difficult to manage manpower challenges in view of rising labour costs.
Lack of Real-Time Intelligence
Difficult to assess security threats accurately without real-time video or insights for alarm verification.
High False Alarm Rate
Outdoor and open-concept areas are susceptible to environmental conditions that often cause false alarm.
SECOM’s Interactive solution addresses these challenges by using live video monitoring and analytics to deliver continuous protection. Your premises will be linked to our 24-hours Control Centre for live video monitoring and prompt security response. It’s a smarter and more cost-effective alternative to traditional guard services, offering wider coverage, better accuracy, and flexible integration with other security tools.
Solution Benefits
✓ Reduced Capital Investment
- No need for large upfront infrastructure costs. The service is offered via a one-time installation fee and a monthly subscription.
✓ Lower Dependence on On-Site Guards
- Remote monitoring reduces the need for physical security personnel while maintaining effective coverage.
✓ Customizable Integration
- The system can be tailored to work with existing security infrastructure and operational requirements.
✓ Timely Security Intervention
- Live video verification helps distinguish genuine threats from false alarms, enabling faster and more accurate action.
✓ 24/7 Monitoring
- SECOM’s control centre operates continuously, including weekends and public holidays.
✓ Fully Managed Service
- SECOM handles installation, maintenance, and support. There are no hidden fees.
Application scenarios
Designed to support a wide range of indoor and outdoor environments, the system helps enhance overall security effectiveness while adapting to your operational needs.
Warehouse/ Factory
- Perimeter Intrusion or Line Crossing Detection (Humans/Vehicles)
- Integration with Auto Gate for gate opening service
- Reduce dependency on security guards
- Protect your property after business hours
Office
- Perimeter Intrusion or Line Crossing Detection (Humans)
- Integration with Door Access System to monitor door status
- Auto arming
- Protect your property after business hours
Retail
- Perimeter Intrusion or Line Crossing Detection (Humans)
- Integration with Alarm sensors to monitor premises
- Protect your property after business hours
Service Scope
Our Interactive Service package includes:
- Interactive System Hardware
Cameras, sensors, and Alarm system are installed based on site-specific needs - Remote After-Hours Monitoring
Surveillance is conducted during non-operational hours by SECOM’s control centre. - Alarm Verification and Response
Operators verify alarm events via live video and initiate appropriate action. - Virtual Patrols
Scheduled or on-demand remote patrols help detect unusual activity. - Comprehensive Maintenance
Faulty or worn-out equipment is repaired or replaced as part of the service. - 24-Hour Technical Support
Assistance is available at all times to ensure uninterrupted protection.
Why Choose SECOM
- Established Security Provider
Over 30 years of experience serving businesses across Singapore. - Integrated Security Solutions
SECOM combines advanced technology with responsive service for comprehensive protection. - Flexible and Scalable Deployment
Suitable for small sites or large facilities, with solutions tailored to specific needs.
Modernize Your Security Approach
SECOM’s Interactive Service offers reliable protection without the need for on-site guards or large capital investment. Contact us today for a free consultation.
FAQ
Our Interactive Service uses advanced video technology and a virtual guard system to monitor your premises remotely from our dedicated Control Centre. Video monitoring of the security status of your premises with verification and resetting will be undertaken by SECOM. There will be no inconvenience, personal risk and worry to you or your employees. Your presence at the premises is necessary only upon real intrusion.
Our dedicated control centre operates round the clock to monitor your premises for any abnormalities particularly after business hours. Video verification is conducted by our Control Centre to confirm the alarm and determine next steps. If necessary, incident details and footage are shared with the Person-in-Charge for confirmation. For real intrusions or high-risk breaches, we immediately alert the Police, recall personnel, and dispatch our Security Engineer to the site for assistance.
In the event of an alert, SECOM Control Centre will receive real-time video or camera images of the situation on site for assessment. If required, the footage or images are provided to the Person-in-Charge for verification. For real intrusions, the Police and recall personnel will be alerted and we will dispatch our Security Engineer to the site immediately.
Our response team is deployed immediately once video verification confirms a real intrusion or high-risk security breach. Our response time may vary depending on location and traffic conditions.
Yes. Every on-site incident is managed by our licensed, professionally trained security personnel who follow strict operating procedures.
We will during an on-site survey, assess your current infrastructure and, where possible, integrate with your existing systems. If integration isn’t feasible, we provide a fully standalone solution.
We offer a monthly subscription plan with a one-time installation fee, structured over a minimum 3-year contract. All equipment is provided on a lease basis, which means you enjoy full system functionality without the upfront cost of ownership.
This model ensures predictable costs and includes ongoing support, monitoring, and maintenance throughout the contract period.
SECOM provides periodic preventive maintenance service to ensure optimal performance of your alarm system. Our support team is also available round the clock to assist with any technical issues and handle any troubleshooting request. Our comprehensive maintenance service includes repair and replacement of parts due to wear and tear, and this ensures that your alarm system remains reliable and optimal uptime.